Exchanges & Returns Policy
At OH MY DRESS, we want you to love what you wear. If something isn't right, here's how our exchange process works.
Please note: we do not offer refunds or cash exchanges. All eligible returns are issued as a store voucher, redeemable on a future purchase.
Return Window
You may request a return within [7/14] days of receiving your order.
Conditions for Return
To be eligible, items must be:
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Unworn, unwashed, and undamaged
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In original condition with all tags attached
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Returned in original packaging where possible
Note: For hygiene reasons, we cannot accept returns on certain items (e.g., swimwear, intimate apparel) unless they arrive faulty or defective.
How to Start a Return
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Contact us at +971501385804 within the return window, including your order number and reason for the return.
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Our team will confirm eligibility and provide return instructions.
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Ship the item back to us at adress given , or arrange a pickup if available in your area.
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Once received and inspected, we'll issue your voucher within [2 business days].
Vouchers
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Issued for the value of the returned item only; original shipping fees are non-refundable.
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Valid for [12 months] from the date of issue.
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Redeemable on any future purchase at OH MY DRESS.
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Vouchers are non-transferable and cannot be exchanged for cash.
Return Shipping Costs
Return shipping is the customer's responsibility, unless the item was received damaged, defective, or incorrect — in which case we cover the cost.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within [48 hours] of delivery with photos of the item, and we'll issue a voucher for the full amount or arrange a free replacement, subject to stock availability.
Sale Items
Items purchased during a sale or with a discount code are final sale and not eligible for return, unless received faulty.